The steps in the reengineering process do NOT involve
A)developing goals and a strategy for reengineering.
B)creating a sense of urgency.
C)changing the firm's competitors.
D)recreating the organization.
E)using top management to play a major role in the effort.

Question

Quizplus · Accepted Answer

Changing the firm's competitors is not a step in the reengineering process. The other answer choices are all important steps in the process. Developing goals and a strategy for reengineering is the first step, creating a sense of urgency is necessary to motivate employees, recreating the organization involves redesigning processes and structures, and using top management to play a major role in the effort is crucial for support and direction.

The Steps in the Reengineering Process Do NOT Involve