Question 1

A law firm evaluates its attorneys using an efficiency rating calculated by dividing total billable hours worked by total possible billable hours.This is an example of

Accepted Answer

The efficiency rating calculated by dividing total billable hours worked by total possible billable hours is an objective measure of performance appraisal because it is based on quantifiable data rather than subjective judgments.

Question 2

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

Accepted Answer

The Fair Labor Standards Act establishes the minimum wage and applies to most employees who are engaged in interstate commerce and to employees in certain enterprises, including those engaged in producing goods for interstate commerce. The proposed law in Maine would have excluded certain employees (welfare recipients) from receiving the minimum wage, which would violate the FLSA.

Question 3

Ken is a newly hired police officer.He has been assigned to ride along with a more experienced officer to learn about paperwork,how to handle accident scenes,how to deal with domestic disputes,and other duties that he will be expected to perform.The police department that hired Ken is using

Accepted Answer

Ken is receiving on-the-job training as he is being paired with an experienced officer to learn about the various duties of a police officer. Internet-based training, role-playing exercises, training manuals, and discussion groups may be useful for some aspects of police training, but on-the-job training is the most effective for learning about the daily operations and responsibilities of the job.

Question 4

Which of the following is the first step in human resource planning?

Accepted Answer

Assessing external and internal trends is the first step in human resource planning as it involves analyzing the current and future needs of the organization, identifying workforce gaps, and predicting skill requirements. This information is critical in determining the demand for human resources and developing strategies to address any potential shortages or overstaffing.

Question 5

The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests,interviews,and simulated work experiences.This is an example of

Accepted Answer

The described evaluation process is known as an assessment center, where candidates are evaluated through various tests and simulations to determine their suitability for promotion or selection.

Question 6

George needs to know how long Jennifer has been in her position and when she is likely to get promoted.He should look at the

Accepted Answer

A replacement chart provides information on current job holders, their tenure, and potential for promotion, helping George understand Jennifer's situation.

Question 7

Forecasting personnel needs and availability,and setting up programs to match the two,are the specific parts of human resource

Accepted Answer

Forecasting personnel needs and availability, and setting up programs to match the two are key components of human resource planning. Human resource planning is the process of determining the workforce that will be needed in the future and making plans to ensure that the organization has the right people in the right positions with the right skills to achieve its goals.

Question 8

Which of the following is a good reason to evaluate the performance of employees on a regular basis?

Accepted Answer

Regular performance evaluations serve multiple purposes including assessing the effectiveness of selection instruments, measuring the impact of training programs, helping to make decisions about pay raises, and providing feedback to employees to assist in career planning. Therefore, all of the choices are good reasons to evaluate the performance of employees on a regular basis.

Question 9

Internet hits,total sales,and budget accuracy are all examples of

Accepted Answer

Internet hits, total sales, and budget accuracy are quantitative measures of performance, making them objective performance appraisal criteria. Objective criteria are preferred over judgmental criteria as they are less prone to bias and are more easily measurable. Therefore, the best choice is E.

Question 10

Sara is an assistant manager at a restaurant,which is part of a large,national chain.She was recently sent to a one-month educational course to help her get the skills she needs for promotion to Manager.Sara's employer was providing her with

Accepted Answer

The one-month educational course is aimed at helping Sara acquire the skills needed for a promotion, which is a form of development.

Question 11

Job descriptions include all the following information EXCEPT the

Accepted Answer

The answer of Job descriptions include all the following information...

Question 12

All of the following are steps in human resource planning EXCEPT

Accepted Answer

Job evaluation is not a step in human resource planning. The other four options- job analysis, forecasting human resource supply and demand, and replacement chart- are all important steps in human resource planning.

Question 13

A job application blank should not contain questions about

Accepted Answer

It is not appropriate for a job application to include questions related to an applicant's gender, religion, national origin, or ethnicity as this information is not relevant to the applicant's qualification for the job and may lead to discrimination. The job application should focus on relevant qualifications and work experience.

Question 14

The most appropriate training technique for Pepsi Cola to teach its employees to make ethical decisions would be

Accepted Answer

Case discussion groups would be the most appropriate training technique as it allows employees to discuss ethical scenarios, analyze the situation, and make decisions collaboratively with their peers. This promotes a deeper understanding and application of ethical principles in real-life situations. Web-based training, assigned readings, and programmed instruction may not allow for interactive discussions or provide real-life scenarios. On-the-job training may not focus specifically on ethical decision-making.

Question 15

You are reading a document that says that a job applicant must have a valid driver's license,be a citizen of the United States,and be available evenings and weekends.You are reading a?

Accepted Answer

The document is describing specific qualifications needed for the job, which falls under job specification. It is not necessarily discriminatory or illegal to require a valid driver's license or U.S. citizenship, depending on the job requirements. The requirement to be available evenings and weekends is also a valid job specification.

Question 16

Which of the following would probably have the highest content validity?

Accepted Answer

An assessment center typically involves a series of simulations and exercises that mimic actual job tasks, and assess various competencies and job-related skills. Therefore, it has high content validity in terms of assessing job performance.

Question 17

Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ can influence a performance appraisal.

Accepted Answer

Recency error occurs when a recent event, such as Jan's large sale, disproportionately influences the performance appraisal, despite her overall average performance.

Question 18

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

Accepted Answer

The given information outlines the main duties and requirements of a job, which is the definition of a job description. Therefore, the correct choice is (D) job description. The other options are not applicable in this scenario. Job evaluation determines the relative worth of a job within an organization, job analysis focuses on the tasks and responsibilities of a job, job specification outlines the qualifications necessary to perform a job, and the selection process involves choosing the best candidate for a job based on their qualifications and fit for the organization.

Question 19

Sprint maintains a computerized spreadsheet of education,skills,experience,and career aspirations of its current employees.This is a

Accepted Answer

A skills inventory is a tool used by organizations to maintain a record of the skills possessed by their employees. It is useful in identifying gaps in skills that are needed for the organization to achieve its goals. Sprint's computerized spreadsheet of education, skills, experience, and career aspirations of its employees is an example of a skills inventory.

Question 20

When you call an organization and the message says "your phone call may be recorded for training purposes" that organization is using

Accepted Answer

The answer of When you call an organization and the...

Quiz 8: Managing Human Resources in Organizations