Employees will be on their best behavior during phone calls if they know that those calls are being monitored.This can be attributed to the:
A)placebo effect.
B)observer-expectancy effect.
C)Hawthorne effect.
D)halo effect.

Question

Quizplus · Accepted Answer

By telling the employees which calls are being monitored,they may be sure to be on their best behavior during those calls.This effect of employer monitoring is termed the "Hawthorne Effect": Workers are found to be more productive based on the psychological stimulus of being singled out,which makes them feel more important.

Employees Will Be on Their Best Behavior During Phone Calls