Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place,is known as:
A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)citizenship behavior.
E)routine task performance.

Question

Quizplus · Accepted Answer

Citizenship behavior refers to discretionary activities that benefit the organization but are not explicitly part of an employee's job requirements. These behaviors improve the overall quality of the work setting and contribute to the positive work environment. Examples include helping coworkers, suggesting improvements, volunteering for additional duties, and representing the organization in a positive manner. Other options such as job withdrawal, adaptive or routine task performance, and counterproductive behavior do not fit the definition of citizenship behavior.

Relatively Discretionary Activities That Contribute to the Organization by Improving