Question 1

The explicit obligations that an employee must fulfill to receive compensation and continued employment is known as:
A)job withdrawal.
B)citizenship behavior.
C)organizational commitment.
D)task performance.
E)counterproductive behavior.

Accepted Answer

Task performance refers to the explicit obligations an employee must fulfill in order to receive compensation and continued employment. This includes performing job duties, meeting productivity standards, and achieving set goals.

Question 2

Fortunately,people who engage in one form of counterproductive behavior do not usually engage in other forms.

Accepted Answer

This statement is false. Research has shown that individuals who engage in one form of counterproductive behavior (such as lateness or procrastination) are more likely to engage in other forms as well. This is known as the "spillover effect."

Question 3

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Accepted Answer

This statement is true. Task performance refers to the specific duties and responsibilities that an employee is expected to perform in their job. These obligations are outlined in the employee's job description and are typically tied to their compensation and continued employment.

Question 4

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

Accepted Answer

Moonlighting refers to the activity of holding a second job in addition to one's primary job. It does not necessarily mean that the employee is distracted while at work. However, if an employee is distracted by random thoughts or concerns while at work, it could impact their productivity and performance.

Question 5

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:
A)job withdrawal.
B)task performance.
C)counterproductive behavior.
D)citizenship behaviors.
E)organizational commitment.

Accepted Answer

Preparing, examining, and analyzing accounting records for accuracy and completeness is a key task for accountants. Therefore, it falls under task performance, which is the core job duty in any profession, including accounting.

Question 6

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces,is known as:
A)task performance.
B)citizenship behavior.
C)counterproductive behavior.
D)job withdrawal.
E)organizational commitment.

Accepted Answer

Task performance refers to the behaviors that are directly related to the core job duties and responsibilities, and that contribute to the production of goods or services for the organization. This includes things like completing tasks on time, achieving quality standards, and utilizing resources efficiently. Therefore, it is the best answer out of the given options. Citizenship behavior refers to voluntarily helping others or going above and beyond job requirements. Counterproductive behavior refers to behaviors that hinder the organization's goals, and job withdrawal refers to wanting to quit or reducing effort. Organizational commitment refers to the degree to which employees identify with and are committed to the organization's goals and values.

Question 7

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:
A)organizational commitment.
B)job withdrawal.
C)citizenship behaviors.
D)counterproductive behavior.
E)task performance.

Accepted Answer

Developing advertising campaigns and preparing and delivering presentations to clients are examples of task performance, which is the fundamental aspect of an employee's job responsibilities. Organizational commitment, job withdrawal, citizenship behaviors, and counterproductive behavior are not directly related to these tasks.

Question 8

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Accepted Answer

It is possible for an employee to excel at their tasks and also engage in counterproductive behavior. Task performance and counterproductive behavior are not necessarily mutually exclusive. However, it is important for employers to address and discourage counterproductive behavior to maintain a productive and positive work environment.

Question 9

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Accepted Answer

Political deviance refers to behaviors that violate organizational norms and values, such as lobbying for personal gain or engaging in workplace sabotage to gain power. It does not necessarily involve intentional harm to the organization's assets and possessions.

Question 10

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Accepted Answer

The O*NET is an online government database that provides detailed information on occupations and skills in the US workforce. It is not based on task performance behaviors reported by firms to the government.

Question 11

Wasting resources is the most common form of production deviance.

Accepted Answer

Wasting resources, such as materials or time, can result in decreased efficiency and productivity, which can harm the company's bottom line. It is therefore considered a form of production deviance.

Question 12

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

Accepted Answer

Research has shown that even in countries with vastly different cultural values, supervisors tend to view citizenship behaviors as an important factor in overall job performance evaluation.

Question 13

For a kindergarten teacher,assisting her 21 students out of a smoke-filled elementary school is an example of:
A)citizenship behavior.
B)routine task performance.
C)job withdrawal.
D)counterproductive behavior.
E)adaptive task performance.

Accepted Answer

Assisting students out of a smoke-filled school would require the teacher to adapt and perform the necessary tasks under unexpected circumstances, indicating adaptive task performance. Citizenship behavior refers to going above and beyond one's job duties to benefit the organization, routine task performance refers to regular and expected job tasks, job withdrawal refers to reducing work effort or withdrawing from the job, and counterproductive behavior refers to actions that harm the organization or its employees.

Question 14

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:
A)counterproductive behavior.
B)adaptive task performance.
C)job withdrawal.
D)citizenship behavior.
E)routine task performance.

Accepted Answer

Handing the surgeon the required surgical tools for a simple appendectomy is a routine task performance for a surgical technician. This task is a standard part of their job responsibilities and does not involve any special adaptability, counterproductive behavior, job withdrawal, or citizenship behavior.

Question 15

Well-known responses to normal job demands that occur in a predictable way are known as:
A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)routine task performance.
E)citizenship behavior.

Accepted Answer

Normal job demands that occur in a predictable way are part of routine task performance. Job withdrawal, adaptive task performance, counterproductive behavior, and citizenship behavior refer to different types of responses that employees may have to job demands.

Question 16

Sulley,the big,blue,furry lug in the movie,Monsters,Inc. ,attempted to covertly return Boo,a two-year-old girl,to her bedroom after she found her way into the monster world.From his company's point of view,Sulley's behavior is an example of:
A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)citizenship behavior.
E)routine task performance.

Accepted Answer

Sulley's actions are considered counterproductive behavior because he is going against company policy by trying to return Boo, which could potentially harm the company.

Question 17

An employee's response to job demands that are novel,unusual,or unpredictable is known as:
A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)routine task performance.
E)citizenship behavior.

Accepted Answer

Adaptive task performance refers to an employee's ability to adjust and cope with job demands that are novel, unusual, or unpredictable. This involves problem-solving, creativity, and learning new skills, which can lead to better job performance and organizational outcomes. Job withdrawal, counterproductive behavior, routine task performance, and citizenship behavior are all different concepts that do not capture the same idea as adaptive task performance.

Question 18

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:
A)job commitment.
B)motivation.
C)job satisfaction.
D)job performance.
E)organizational commitment.

Accepted Answer

The set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as job performance. Job commitment, motivation, job satisfaction, and organizational commitment are related concepts but do not specifically refer to the value of employee behaviors in achieving organizational goals.

Question 19

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Accepted Answer

Continuance commitment refers to staying with an organization due to the costs associated with leaving, not emotional attachment. Emotional attachment is related to affective commitment.

Question 20

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Accepted Answer

Neglect can lead to unaddressed issues and problems that can eventually become more significant and affect the organization's performance and reputation, which can be costly in the long run. However, neglect may not be as noticeable or immediately apparent compared to exit, which can be a more visible and tangible consequence.

Quiz 2: Performance and Commitment

The explicit obligations that an employee must fulfill to receive compensation and continued employment is known as:

Fortunately,people who engage in one form of counterproductive behavior do not usually engage in other forms.

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces,is known as:

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Wasting resources is the most common form of production deviance.

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

For a kindergarten teacher,assisting her 21 students out of a smoke-filled elementary school is an example of:

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:

Well-known responses to normal job demands that occur in a predictable way are known as:

Sulley,the big,blue,furry lug in the movie,Monsters,Inc. ,attempted to covertly return Boo,a two-year-old girl,to her bedroom after she found her way into the monster world.From his company's point of view,Sulley's behavior is an example of:

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Sometimes neglect can be even more costly than exit because it is not as readily noticed.