Question 1

To engage your audience's attention in your email,you should make it stand out by using different font styles,different font colours,and different colours of background.

Accepted Answer

Using too many different font styles, colors, and background colors can make an email appear cluttered and unprofessional, potentially distracting or deterring the audience rather than engaging them.

Question 2

The subject lines of email messages are not as important as the introduction and,in fact,can be left blank for internal email messages.

Accepted Answer

While subject lines may not be as critical for internal email messages, it is still best practice to include a clear and concise subject line to help recipients understand the purpose of the message and prioritize their inbox. Leaving the subject line blank can cause confusion and delays in response time.

Question 3

It is best to always start your own conversation 'threads' online rather than join in on a conversation that is already taking place - to ensure that everything is stated correctly for all to see and because you will have more control over the conversation that develops.

Accepted Answer

While starting your own conversation thread may give you more control over the conversation, it is not always necessary to do so. Joining in on an existing conversation can be an effective way to engage with others and contribute to the discussion. Just make sure to read through the previous comments carefully and ensure that your response is relevant and respectful.

Question 4

In email today,"bcc" means "blind courtesy copy" and the great accessibility feature of this is that a blind recipient who receives this special coded copy will automatically have the email read back to them on their computers.

Accepted Answer

"Bcc" stands for "blind carbon copy," not "blind courtesy copy," and it is used to send copies of an email to recipients without revealing their addresses to other recipients. It does not automatically read emails to blind users; accessibility features for the visually impaired are managed by separate assistive technologies.

Question 5

If any of the following are NOT true please answer this question as 'False':
• Social networks are used to prepare for major meetings and events.
• Social networks are used to maintain business relationships.
• Social networks are used to find potential customers.
• Social networks are used to share information.
• Social networks are used to bypass formal communication channels to deliver information in a timely way to interested parties.

Accepted Answer

All statements are true.

Question 6

It is important,in business emails,to adjust the level of formality to match the message and the audience.

Accepted Answer

The level of formality in business emails should always match the message and the audience. Using a formal tone may be appropriate for some messages, while a more informal tone may be appropriate for others. It is important to consider the context and the audience when composing a business email.

Question 7

Because of the speed of IM it is often considered to be more urgent than many other forms of communication.

Accepted Answer

Instant messaging is designed for quick and immediate communication, meaning that messages are often expected to be read and responded to promptly. This sense of urgency can make IM more pressing than other forms of communication that may not have the same real-time expectations.

Question 8

Community Q&A sites are more trouble than they're worth because since anyone can answer questions posted by other visitors the entire site can quickly spiral out of control.

Accepted Answer

While there may be some potential for misinformation or unhelpful answers on community Q&A sites, many sites have measures in place to moderate and verify answers. Plus, the benefits of having a community of knowledgeable individuals sharing information often outweigh any potential negatives.

Question 9

Many businesses are replacing email with instant messaging and other tools that provide better support for instant communication.

Accepted Answer

Many businesses are indeed switching from email to instant messaging and other tools to facilitate faster and more efficient communication.

Question 10

There is no better place than a social media conversation thread to put your strong 'sales' message and most persuasive arguments for the value of your product or service.

Accepted Answer

While social media can be a valuable platform for promoting products and services, overly aggressive sales messages can turn off potential customers and prompt them to unfollow or avoid the brand altogether. Social media conversations should focus on building relationships, providing value, and engaging with customers in a way that is authentic and conversational. Pushing a hard sales pitch can come across as insincere and out of touch with the needs and preferences of the audience.

Question 11

A signature file with additional contact information,automatically pasted into your email,doesn't save you time and doesn't really help your reader but it is only used,in this digital era of business,to show that you are a professional communicator.

Accepted Answer

A signature file with additional contact information automatically appended to your emails saves time by eliminating the need to manually type your contact information each time and helps your reader by providing them with easy access to your contact details, enhancing communication efficiency.

Question 12

Your email,once sent,exists somewhere forever so it is important to never include anything in it that,if ever circulated,could embarass you in the future.

Accepted Answer

Once an email is sent, it is stored on various servers and systems, which means it can be accessed or retrieved at any time in the future. Therefore, it is crucial to always be mindful of the content included in emails and never share anything that you wouldn't want to be made public or that could potentially harm your reputation in the future.

Question 13

In an era of Instant Messaging,Twitter,and social networks,email may appear to be old fashioned and out of step with business communication practices.

Accepted Answer

Email may appear outdated compared to newer forms of communication like instant messaging, Twitter, and social networks.

Question 14

Printed letters are the still the most common medium for formal internal business communication.

Accepted Answer

With the use of email and other digital communication tools, printed letters are no longer the most common medium for formal internal business communication.

Question 15

The "cc" field in email means "courtesy copy".

Accepted Answer

The "cc" field in email does indeed stand for "courtesy copy".

Question 16

When people receive an email where it is not clear what you want from them,when you want it,and why they will actually be tempted to ignore your message completely.

Accepted Answer

If people do not understand the purpose of your email, they may overlook it or move it to their trash folder. It is essential to provide clear and concise communication in emails.

Question 17

Your email will be more effective if you email a complaint straight to the top person in your company because it will cut down on forwarding and copying your messages throughout the chain of command.

Accepted Answer

Emailing a complaint directly to the top person in a company can be seen as bypassing the established chain of command and may not be the most effective approach. It's generally better to address issues through the proper channels or to the relevant department first, as this respects the organizational structure and processes in place for handling such matters.

Question 18

Email should have lots of white space that makes it look easier to read so short paragraphs and double spacing between the paragraphs is expected.

Accepted Answer

Yes, it is true that email should have lots of white space to make it easier to read. Short paragraphs and double spacing between the paragraphs can help achieve this.

Question 19

Just like in IM and micro-blogging,it is always appropriate to use abbreviations like IMHO and LOL in effective business emails no matter who your audience is because it saves space and makes the email shorter.

Accepted Answer

Using abbreviations such as IMHO and LOL in professional business emails can come across as unprofessional and may not be understood by all recipients. It is best to use complete sentences and proper grammar to ensure clear communication. Saving space should not be the primary concern in professional communication.

Question 20

It is always most effective to send one email to a person with as many topics as you need to discuss with them to reduce the clutter in their inbox and to maximize their time once you have their attention .

Accepted Answer

Sending one email with many topics can overwhelm the recipient and make it difficult for them to prioritize and respond to each topic. It's better to send separate, concise emails for each topic to ensure clarity and improve the chances of receiving a prompt response.

Quiz 7: Crafting Messages for Electronic Media