_____ involves delegating authority to solve customers' problems.
A) Consumer learning
B) Customerization
C) Empowerment
D) Autonomy
E) Interaction

Question

Quizplus · Accepted Answer

Empowerment involves delegating authority and giving employees the power and tools to solve customers' problems themselves, without needing to continually involve higher-level management. Empowerment is the delegation of authority to solve customers' problems quickly--usually by the first person the customer notifies regarding the problem.

_____ Involves Delegating Authority to Solve Customers' Problems