As she listens to her customer,Katlin refrains from evaluating the message and tries to see the customer's point of view.What kind of listening is Katlin displaying?
A) low involvement
B) participative
C) non-routine
D) active
E) responsive

Question

Quizplus · Accepted Answer

Katlin is displaying active listening, which involves paying close attention to the speaker, refraining from evaluation, and attempting to understand the speaker's point of view.

As She Listens to Her Customer,Katlin Refrains from Evaluating the Message