The four categories of product quality costs are
A)external failure,internal failure,prevention,and carrying.
B)external failure,internal failure,prevention,and appraisal.
C)external failure,internal failure,training,and appraisal.
D)warranty,product liability,training,and appraisal.

Question

Quizplus · Accepted Answer

The four categories of product quality costs are external failure (costs associated with defects found by customers), internal failure (costs associated with defects found during production or by company employees), prevention (costs associated with preventing defects from occurring in the first place), and appraisal (costs associated with inspecting and testing products for quality). Option A is incorrect because it includes carrying costs which are not considered as a part of product quality costs. Option C is incorrect as training is not a category of product quality costs. Option D also includes product liability and warranty costs which are not a part of the four categories of product quality costs.

The Four Categories of Product Quality Costs Are