Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?
A)what the company's customers want
B)who the company's customers are
C)how the company's processes are designed
D)what the components of the company's product are

Question

Quizplus · Accepted Answer

Understanding who the company's customers are is fundamental to tailoring products and services to meet their needs, which is a core principle of total quality management.

Which of the Following Is the First Element of Knowledge