A total quality system should be designed to promote a reorientation of thinking from an emphasis on
A)internal quality improvements to an emphasis on external benchmarking.
B)the planning process to an emphasis on the performance evaluation process.
C)inspection to an emphasis on prevention.
D)process benchmarking to an emphasis on results benchmarking.

Question

Quizplus · Accepted Answer

A total quality system should aim to prevent errors and defects rather than relying on inspection to identify and correct them after they have occurred. Therefore, a reorientation of thinking from an emphasis on inspection to an emphasis on prevention is the best choice for promoting a total quality system.

A Total Quality System Should Be Designed to Promote a Reorientation