Total quality management (TQM)requires the commitment of all individuals within an organization.
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Q27: The process of investigating,comparing,and evaluating a company's
Q28: The two costs of compliance are _
Q29: Pareto analysis is frequently used to aid
Q30: A benchmarking process that is non-industry specific
Q31: Costs incurred to correct defects in products
Q33: Costs of monitoring and compensating for mistakes
Q34: The balanced scorecard can be used to
Q35: Conducting a quality audit is an appraisal
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