The balanced scorecard can be used to provide information on quality in an organization.

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic management tool that assesses an organization's performance across multiple perspectives, including financial, customer, internal processes, and learning and growth. Quality can be included as a key performance indicator in any of these perspectives, allowing the balanced scorecard to provide valuable information on quality in an organization.

The Balanced Scorecard Can Be Used to Provide Information on Quality