The balanced scorecard perspective that focuses on using a firm's intellectual capital to adapt to the needs of the market through product or service innovations is the:
A)learning and growth perspective
B)internal business perspective
C)customer value perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The learning and growth perspective of the balanced scorecard framework focuses on the organization's ability to continuously improve and innovate through the development of its human capital, information systems, and organizational culture. This perspective is aimed at creating a dynamic and learning organization that is able to adapt to changing market needs and customer demands through the creation of new products or services. Therefore, A) learning and growth perspective is the best choice for the given scenario.

The Balanced Scorecard Perspective That Focuses on Using a Firm's