The simultaneous production and consumption of a holiday illustrates which of the following service characteristics?
A)Inseparability
B)Perishability
C)Variability
D)None of the above

Question

Quizplus · Accepted Answer

The simultaneous production and consumption of a holiday means that the service cannot be separated from the customer experience. This is an example of inseparability, which is one of the four key characteristics of services. Perishability refers to the fact that services cannot be stored for later use, and variability refers to the fact that services may differ each time they are delivered. Neither of these characteristics are relevant to the simultaneous production and consumption of a holiday.

The Simultaneous Production and Consumption of a Holiday Illustrates Which