Characteristics of a level three relationship include:
A) Price incentive
B) Personal treatment
C) Tying the customer to the provider by providing solutions to customer problems that are designed into the service delivery system
D) All of the above
Correct Answer:
Verified
Q85: Which of the following influence customer expectations
Q86: Characteristics of a level one relationship include:
A)Price
Q87: Serving more people with the same number
Q88: The distribution channels through which a service
Q89: The simultaneous production and consumption of a
Q91: Squeezing more tables into a restaurant will:
A)Increase
Q92: The third step in a service recovery
Q93: Offering customers loyalty points is an example
Q94: Effective service recovery systems lead to:
A)Elimination of
Q95: Research has shown that a successful resolution
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