You have just purchased a Samsung S5 smartphone,after learning how to use it,you tweet out to the Samsung handle,that "S5 best phone ever! Great screen & battery life! Thx!" Brands who monitor their social media attempt to understand different levels of customer ____________.
A)indecisiveness
B)cognitive dissonance
C)post-purchase stress
D)satisfaction

Question

Quizplus · Accepted Answer

The tweet is indicating that the customer is satisfied with their purchase of the Samsung S5 smartphone. Brands monitor their social media to gauge customer satisfaction and identify areas for improvement if there are any complaints or negative feedback.

You Have Just Purchased a Samsung S5 Smartphone,after Learning How