At which level of service would the retail customer perform the greatest number of functions?
A)exclusive service
B)selective service
C)self-service
D)limited service

Question

Quizplus · Accepted Answer

In self-service, the customer performs all functions, such as selecting products, scanning or entering prices, bagging, and paying for them, without any assistance from employees. Therefore, the retail customer would perform the greatest number of functions in self-service.

At Which Level of Service Would the Retail Customer Perform