In a generic value chain,a firm's after-sales service will be referred to as its _____.
A) primary activity
B) support activity
C) static resource
D) resource flow

Question

Quizplus · Accepted Answer

The primary activities add value directly as a firm transforms inputs into outputs-from raw materials through production phases to sales and marketing, and finally customer service. Primary activities are: supply chain management, operations, distribution, marketing and sales, and after-sales service.

In a Generic Value Chain,a Firm's After-Sales Service Will Be