To maintain its core competency of providing a superior customer experience in the face of explosive growth,Zappos split the organization into 10 standalone units.Which of the following does this scenario best illustrate?
A) how an organization accommodates strategy implementation through a flexible organizational structure
B) how strategy implementation has an effect on resource allocation and power distribution
C) how an organization demonstrates organizational inertia, and therefore sets the stage for the firm's subsequent failure
D) how an organization optimizes its organizational structure to the current situation

Question

Quizplus · Accepted Answer

Zappos provides an example of a company with flexible organizational structure. To maintain its core competency of providing a superior customer experience in the face of explosive growth, Zappos split the organization into 10 stand-alone units.

To Maintain Its Core Competency of Providing a Superior Customer