A high degree of formalization in an organization is most likely to
A) improve customer service.
B) slow down decision making.
C) produce inconsistent results.
D) increase creativity and innovation.

Question

Quizplus · Accepted Answer

The drawbacks of formalization are that it might hinder a firm's innovation and customer service, and its ability to make a quick decision. It can also reduce creativity and innovation.

A High Degree of Formalization in an Organization Is Most