What should the salesperson do if the prospect angrily challenges the veracity of the claims made about the product?
A) Provide a countersuggestion quickly
B) Stop the presentation immediately
C) Defend the claims aggressively
D) Correct the prospect politely
E) Act diplomatically

Question

Quizplus · Accepted Answer

The salesperson has to be a diplomat in cases in which tempers rise and prospects are wrong but feel they are correct and will not change their opinions. Retreat may be the best option; otherwise, you risk destroying the relationship. If you challenge the prospect, you could win the battle only to lose the war.

What Should the Salesperson Do If the Prospect Angrily Challenges