When the prospect asked,"Will I get a 2-year service warranty on this heating system?" The salesperson responded,"Before you decide to buy,let me tell you about how this new timer will save you money." What method was the salesperson using to meet the prospect's objection?
A) Boomerang
B) Rephrase
C) Compensation
D) Forestall
E) Dodge

Question

Quizplus · Accepted Answer

With the dodge technique, the salesperson neither denies, answers, nor ignores an objection. The salesperson uses the phrase, "Before you decide to buy…."

When the Prospect Asked,"Will I Get a 2-Year Service Warranty