The difference between the direct and indirect denial is that the latter is more tactful and courteous.

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An indirect denial is different from a direct denial in that it initially appears as an agreement with the customer's objection, but then moves into a denial of the fundamental issue in the objection. The difference between the direct denial and the indirect denial is that the indirect denial is softer, more tactful, and more courteous.

The Difference Between the Direct and Indirect Denial Is That