Project managers have the capability to manage customer expectations and perceptions.

Question

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Project managers must be skilled at managing customer expectations and perceptions.Too often they deal with these expectations after the fact when they try to alleviate a client's dissatisfaction by carefully explaining why the project cost more or took longer than planned.A more proactive approach is to begin to shape the proper expectations up front and accept that this is an ongoing process throughout the life of a project.

Project Managers Have the Capability to Manage Customer Expectations and Perceptions