Question 1

Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production.

Accepted Answer

During the Industrial Revolution, businesses were focused on maximizing profits and viewed workers as a means to that end. The conditions in factories and mills were often harsh and unsafe, with little concern for the well-being of employees. It was not until later labor movements and government regulations that workers' rights and safety became a greater concern for businesses.

Question 2

The systems approach focuses on the whole system with an emphasis on the relationships between its parts.

Accepted Answer

The statement accurately reflects the key concept of the systems approach, which is to view a system as a whole rather than just the individual parts, and to understand how those parts interact and influence each other.

Question 3

Interpersonal skill is the ability to work well with a diversity of people.

Accepted Answer

Interpersonal skill involves the ability to understand, communicate and interact effectively with people from different backgrounds, cultures, and personalities.

Question 4

Interpersonal skills are also called self-management abilities.

Accepted Answer

Interpersonal skills are the ability to communicate and interact effectively with others, whereas self-management abilities refer to a person's ability to regulate their own emotions, behavior, and time management. Both are important skills, but they are not the same thing.

Question 5

One's own behavior usually is the actual cause of human relations problems.

Accepted Answer

It is common for people to blame others for their relationship problems, but often their own behavior is the root cause. Taking responsibility for one's actions and making efforts to improve communication and behavior can often lead to better relationships.

Question 6

Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

Accepted Answer

The Hawthorne effect refers to the alteration of behavior by the subjects of a study due to their awareness of being observed, not to the mutual influence of people within an organization on each other.

Question 7

Leaders are born, not made.

Accepted Answer

This statement is often debated, but it is generally accepted that while some people may have certain innate qualities or characteristics that make them better suited to leadership roles, leadership skills and abilities can be learned and developed through experience, education, training, and practice.

Question 8

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

Accepted Answer

The goal of human relations is to find a balance between fulfilling the needs of employees and achieving the objectives of the organization, creating a win-win situation for both parties.

Question 9

Transactional analysis integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States.

Accepted Answer

Transactional analysis is a psychological theory that focuses on communication and interaction between individuals. It is not specifically related to business practices in the United States or Japan.

Question 10

Business skill is a human relations skill.

Accepted Answer

The answer of Business skill is a human relations skill....

Question 11

A systems effect occurs when the organization and the employees get what they want.

Accepted Answer

A systems effect refers to the outcome or impact that arises from the interaction of various components within a system, not necessarily when the organization and the employees get what they want. It encompasses a broader range of outcomes beyond individual or group desires.

Question 12

People are an organization's greatest asset, not technology, because people working together develop technology.

Accepted Answer

Technology is created, developed, and maintained by people. While technology can certainly enhance and support an organization's operations, it cannot replace the value of human talent, creativity, and collaboration. Without people, there would be no technological advancements or innovations. Therefore, people are an organization's greatest asset.

Question 13

Technical skills are more important than human relations skills.

Accepted Answer

While technical skills are important for a job, human relations skills are equally crucial. Good communication, teamwork, and leadership abilities can significantly contribute to the success of a project and the overall growth of a company. In today's work environment, there is an increasing emphasis on soft skills along with technical skills.

Question 14

The focus of the first level of behavior is on the organization as a whole.

Accepted Answer

The first level of behavior focuses on individuals within the organization, examining their actions, motivations, and development.

Question 15

One of the reasons people fail is because they are self-focused.

Accepted Answer

When people are too self-focused, they may overlook the needs and desires of others, which can hinder their success in personal and professional relationships. Additionally, being overly self-focused can lead to a narrow perspective and limited opportunities for growth and learning.

Question 16

Leadership skills are based on one's managerial skills.

Accepted Answer

Although managerial skills can be helpful in leadership, they are not the sole basis for leadership skills. Leadership also requires communication skills, strategic thinking, decision-making abilities, and the ability to inspire and motivate others.

Question 17

Leadership skills are inborn and cannot be developed.

Accepted Answer

While some people may have certain traits that make them more naturally inclined towards leadership, such as charisma or decisiveness, leadership skills can also be developed and improved over time through experience, training, and coaching.

Question 18

You can be a leader without being a manager.

Accepted Answer

Leadership is a quality that can be exhibited by anyone, regardless of their job title or position. While managers may have formal authority over others, they may not necessarily possess strong leadership skills, and conversely, individuals without formal authority can still demonstrate leadership through their actions and influence on others.

Question 19

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

Accepted Answer

The statement is true. The total person approach recognizes that an individual's job skills are just one aspect of who they are and that their overall wellness and personal life can affect their job performance. This approach considers factors such as physical health, mental health, relationships, and personal values when managing and developing employees.

Question 20

Human relations is just common sense.

Accepted Answer

While some aspects of human relations may seem like common sense, it is actually an interdisciplinary field that involves research and theories from psychology, sociology, communication, and management. Effective human relations require knowledge and skills in areas such as communication, conflict resolution, diversity and inclusion, motivation, leadership, and teamwork. While it is certainly possible to learn and develop these skills over time, simply relying on common sense is not sufficient for success in this area.

Quiz 1: Understanding Behavior, Human Relations, and Performance