Question 1

Research has found that feedback recipients who receive higher feedback ratings in their 360 feedback tend to _________.

Accepted Answer

Research has shown that individuals who receive higher ratings in their 360 feedback tend to have better overall performance, receive more favorable annual reviews from their bosses, and inspire higher employee satisfaction and customer loyalty. Therefore, all of the above options are correct.

Question 2

If you want to tell a powerful story,you _____.

Accepted Answer

To tell a truly powerful story, you need to connect with your audience at an emotional level. Without that emotional connection, your story will likely fall flat and fail to have an impact. Including lots of details can be important, but only if those details support the emotional arc of the story. And while leaving some things open to interpretation can make a story more interesting, you should always make sure that your main point is clear and easy to understand.

Question 3

Maria just received her 360 feedback,and has spent a few hours looking over the areas in which she received high ratings and the areas in which she received low ratings. She is more likely to improve her behaviors based on this feedback if she _________.

Accepted Answer

All the options mentioned - feeling positive about the feedback process, being high in feedback-orientation, and having a sense of personal control, can positively impact Maria's ability to improve her behaviors based on the feedback. Feeling positive can motivate her to take action, being high in feedback-orientation means she values feedback and wants to use it to improve, and having a sense of personal control allows her to take ownership of the feedback and make changes. Therefore, all of the above options contribute to her potential for improvement.

Question 4

Anjali has many responsibilities at home and at work. She often switches between using e-mail,instant messaging,and text messaging - often doing so while she's on a conference call with her colleagues. Researchers refer to this practice of having multiple conversations simultaneously through different communication technologies as ________.

Accepted Answer

The practice of having multiple conversations simultaneously through different communication technologies is referred to as multicommunicating.

Question 5

Checklists can enhance performance because _____.

Accepted Answer

Checklists can enhance performance by reducing the likelihood of errors, helping us remember important tasks, and ensuring consistency while avoiding blind spots. Therefore, option D, "all of the above," best explains the reasons why checklists can improve our performance.

Question 6

If I am in a culture that is described as one in which the primary purpose of communication is to build relationships,I am likely to be in _____.

Accepted Answer

In a high context culture, communication is often focused on building relationships and relies heavily on nonverbal cues and shared cultural understandings. This type of culture values personal connections and trust building, which is often achieved through communication. In a low context culture or neutral context culture, communication tends to be more explicit and direct with less emphasis on building relationships.

Question 7

Physician Peter Pronovost conducted a study to evaluate the effectiveness of checklists for reducing infections and mortality in hospitals due to infections when intravenous lines were inserted into patients. He found that _____.

Accepted Answer

The study conducted by Physician Peter Pronovost found that hospitals that used checklists reduced patient deaths and saved the hospitals money. Thus, option C is the correct choice. Option A is incorrect as the study found the opposite result. Option B is also incorrect as the study found that checklists made a significant difference in patient survival rates. Option D is incorrect as there is a clear answer given in the explanation.

Question 8

To avoid being overly influenced by a good story that may not have the facts to support it,you should do all of the following except ______________.

Accepted Answer

Making judgments about a person's creativity and dependability without further investigation or evidence is not relevant to assessing the facts behind a story. Asking for data, examples of completed projects, and information about past failures and learning experiences are all ways to verify the credibility of a story.

Question 9

Thiru's story about his excellent experience with the customer service department in one company just went viral. Which of the following statements would not explain why his story went viral?

Accepted Answer

The story appealed to people's emotions and people who listened to the story believed it was helpful to them.

Question 10

High context communication involves _____.

Accepted Answer

High context communication involves messages being conveyed through nonverbal signals and situational cues, such as status or other contextual factors. Direct communication (choice D) is not characteristic of high context communication.

Question 11

The most powerful stories share all of the following characteristics except _____.

Accepted Answer

While complexity can add depth and nuance to a story, it is not a necessary characteristic for a powerful story. Simple stories can be just as impactful.

Question 12

Speeches of charismatic leaders contained more references to _____.

Accepted Answer

Charismatic leaders often emphasize a collective history to create a sense of unity and shared identity among their followers. While they may also reference their own values and beliefs, they typically do not focus on highlighting differences between themselves and their followers. Therefore, choice A is the best answer.

Question 13

What is a common reason that direct reports are reluctant to give their bosses bad news?

Accepted Answer

All of the options listed are common reasons why direct reports might hesitate to give their bosses bad news. They might try to protect their boss from stress or bad news, hope that the problem will resolve on its own without needing to escalate it, or believe they can handle the issue themselves without involving their boss.

Question 14

Which of the following is the least gender-inclusive statement?

Accepted Answer

The statement specifically mentions "salesmen" instead of using a gender-inclusive term like "salespeople".

Question 15

Low context communication involves _____.

Accepted Answer

Low context communication relies primarily on verbal communication rather than nonverbal cues or situational context.

Question 16

It is especially important for leaders to create meaning that inspires effective action _____.

Accepted Answer

Creating meaning that inspires effective action is important for leaders in all situations, including times of transition, when employees first enter an organization, and during crises. It is an ongoing process that requires leaders to consistently communicate a clear vision and purpose that motivates and guides their team towards success.

Question 17

Stories work because _____.

Accepted Answer

Stories have the ability to touch us emotionally and evoke empathy, which makes them a powerful tool for understanding other perspectives and experiences. Additionally, stories often simplify complex ideas and make them more relatable, helping us to make sense of the world around us. Therefore, the best choice is D, all of the above.

Question 18

Graham was just promoted to a managerial position. In order to build a reputation as someone who can be trusted with bad news,he should do all of the following except _____.

Accepted Answer

The answer of Graham was just promoted to a managerial...

Question 19

The "curse of knowledge" refers to ______.

Accepted Answer

The "curse of knowledge" refers to the difficulty experts have in explaining their area of expertise to non-experts because they assume that their audience already understands the basic concepts and terminology. This can lead to the use of complex language and jargon that non-experts may not understand.

Question 20

_____ involves using stories to explain an organization's vision,so that employees can make sense of it.

Accepted Answer

Meaning making involves using stories to explain an organization's vision so that employees can make sense of it. This helps to create a shared understanding of the organization's purpose and direction. Relationship building involves building connections between individuals or groups. Direction giving involves providing clear instructions or guidance. Uncertainty reducing involves addressing concerns or doubts about a situation or decision.

Quiz 4: Communicating Effectively