Question 1

A consistent finding in group research is that high-status people speak less in mixed-status groups.

Accepted Answer

High-status individuals tend to speak more in mixed-status groups, as they often feel more confident and entitled to express their opinions and lead conversations.

Question 2

Team members who feel psychologically safe in their teams are likely to take more risks.

Accepted Answer

When team members feel psychologically safe, they feel comfortable taking risks and expressing their ideas without fear of judgment or negative consequences. This leads to more innovation and creativity within the team.

Question 3

Lee walks into a meeting and notices the places where people are seated. Lee is paying attention to a _____.

Accepted Answer

Static cues are elements of the environment or setting that do not change over a short period, such as the arrangement of furniture or where people are seated in a room.

Question 4

Hallowell defines "the human moment" as _____.

Accepted Answer

Hallowell defines "the human moment" as an authentic psychological encounter that can happen only when two people share the same physical space. It is a moment of shared humanity, when two individuals truly connect and understand each other. This can happen in any kind of relationship, whether personal or professional.

Question 5

Social cues always enhance,rather than inhibit,communication within a group.

Accepted Answer

Social cues can sometimes inhibit communication within a group due to misunderstandings, cultural differences, or personal insecurities, leading to misinterpretations or discomfort.

Question 6

The "equalization phenomenon" refers to the equal effectiveness of co-located and distributed teams.

Accepted Answer

The "equalization phenomenon" refers to the tendency for remote team members to become more productive and engaged than co-located team members due to being on equal footing and having to work harder to communicate and collaborate effectively. Therefore, it suggests that distributed teams may outperform co-located teams.

Question 7

When using an "integration and learning" perspective,team leaders leverage the different perspectives,skills,experiences,and behaviors team members bring to the team in order to rethink the way it does its work.

Accepted Answer

The statement accurately describes the integration and learning perspective, which involves valuing and utilizing the diverse perspectives and experiences of team members to improve team processes and outcomes.

Question 8

Face-to-face meetings are more appropriate for which of the following situations?

Accepted Answer

A) First meetings: Face-to-face meetings are more appropriate for first meetings as they help in building rapport and trust quicker than virtual meetings.
B) The goal of the meeting is persuasion: Face-to-face meetings are more effective for persuasion as they allow for non-verbal cues like body language, eye contact, and facial expressions, which can significantly impact the outcome of the meeting.
C) When the team has had significant turnover: Face-to-face meetings can be beneficial when there has been significant team turnover as it can help establish relationships among new team members and build team cohesion.

Question 9

To build team cohesiveness,it is important to _____.

Accepted Answer

Encouraging team members to respect cultural traditions and differences is important for building team cohesiveness. Giving the team a name or exchanging too much personal information can be distracting and may not contribute to cohesiveness.

Question 10

Trust in distributed teams is based,in part,on having work policies and processes that increase the predictability of work.

Accepted Answer

Trust is essential for effective collaboration in distributed teams, and one factor that can help build trust is having clear work policies and processes that increase predictability. When team members know what is expected of them and have a shared understanding of how work should be done, they are more likely to trust each other and work well together. This is especially important in distributed teams, where there may be less direct interaction and communication than in co-located teams.

Question 11

As applied to virtual teams,the "equalization phenomenon" is that _____.

Accepted Answer

The "equalization phenomenon" in virtual teams refers to how computer-mediated technology can reduce status effects, making it easier for all team members to contribute equally. This is because communication through technology can obscure status differences such as age or physical appearance.

Question 12

Which of the following is not likely to be a source of coordination problems for a distributed team?

Accepted Answer

Too many social cues generally do not cause coordination problems for a distributed team. In fact, more social cues can promote better communication and understanding among team members. Adapting to cultural diversity, different assumptions about tasks and assignments, and too few social cues are all sources of coordination problems in a distributed team.

Question 13

A psychologically safe environment in team tends to increase innovation.

Accepted Answer

A psychologically safe environment means that team members feel comfortable taking risks and sharing their ideas without fear of negative consequences. This leads to a more open and collaborative team dynamic, which fosters innovation and creativity. When team members feel safe to express their unique perspectives and ideas, they are more likely to contribute to the development of new and innovative solutions. Overall, a psychologically safe environment can greatly benefit team innovation.

Question 14

We would be likely to get a situational cue from _____.

Accepted Answer

The answer of We would be likely to get a...

Question 15

The way someone is sitting at a meeting is an example of a situational cue.

Accepted Answer

The answer of The way someone is sitting at a...

Question 16

Diversity among team members affects the variety of cognitive resources and behavioral styles team members may bring to the team.

Accepted Answer

Diversity among team members means that they have different backgrounds, experiences, and knowledge. This diversity enhances the cognitive resources and behavioral styles that each team member brings to the team. This can lead to more creative problem solving, different perspectives, and a wider range of skills, resulting in better decision making and performance.

Question 17

Static cues refer to _____.

Accepted Answer

Static cues are fixed, unchanging markers such as documents and seating arrangements, as opposed to dynamic cues like facial expressions and tone of voice.

Question 18

You are meeting your new boss,Dr.Kim,for first time. You notice that Dr.Kim tends to interrupt you when you're speaking,and you interpret this to mean that Dr.Kim is not receptive to what you are saying. Dr.Kim's habit of interrupting you when you speak is an example of _____.

Accepted Answer

Dr. Kim's habit of interrupting is a dynamic cue because it is a behavior that changes depending on the interaction between you and Dr. Kim. It may not necessarily reflect Dr. Kim's receptivity to what you are saying, but rather be a result of Dr. Kim's communication style or other situational factors.

Question 19

On a recent hospital visit,you notice that visitors seem to pay more attention to doctors who wear long white coats than they do to doctors who wear short white coats (who are typically residents at the hospital.)
The long white coat is a _____.

Accepted Answer

A static cue is a non-changing, visual indicator that conveys information about a person's role or status, such as the long white coat indicating a senior doctor's authority.

Question 20

Under which of the following conditions would a face-to-face meeting for a team be advisable?

Accepted Answer

A face-to-face meeting is advisable when commitment by team members is essential, as it allows for clearer communication, better understanding, and increased accountability.

Quiz 9: Diverse Teams and Virtual Teams: Managing Differences and Distances