In services,capacity must be available when the customer wants the service.
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Q24: A capacity gap is the difference between
Q25: Incorporating flexibility into a design is a
Q26: Utilization is the ratio of what variable
Q27: Revenue management focuses on maximizing revenue rather
Q28: Capacity decisions have to do with all
Q30: Yield management attempts to reshape the demand
Q31: An experience curve displays the relationship between
Q32: Because services have much more volatile demand
Q33: The variability of demand will determine the
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