Question 1

Which of the following is considered an operational decision or structured decision?

Accepted Answer

The answer of Which of the following is considered an...

Question 2

Bill Schultz works at a high power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the companywide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?

Accepted Answer

Bill is responsible for creating companywide goals and monitoring the overall strategic performance of the company, which places him at the strategic level of the organizational pyramid.

Question 3

What is the science of fact-based decision making?

Accepted Answer

Analytics involves using data, statistical analysis, and quantitative methods to identify patterns, relationships, and trends that can inform decision making. By using analytics, decision makers can rely on objective, evidence-based information rather than intuition or guesswork. Structured, unstructured, and semistructured decisions may all involve analytics, but analytics is the underlying science that supports fact-based decision making.

Question 4

Which of the following is considered a managerial decision or semistructured decision?

Accepted Answer

Determining the impact of last month's marketing campaign would be considered a managerial decision or a semi-structured decision, as it involves analyzing data and making a decision based on that analysis, but also involves some degree of human judgment and interpretation. The other options are more operational or structured decisions.

Question 5

Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?

Accepted Answer

The answer of Data collection, solution generation, and solution implementation...

Question 6

At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?

Accepted Answer

Managers develop overall business strategies, goals, and objectives as part of the company's strategic plan at the strategic level of an organization. At the operational level, managers focus on executing the day-to-day operations, while at the managerial level, they focus on coordinating resources and activities to achieve specific objectives.

Question 7

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

Accepted Answer

Jenny is responsible for overseeing day-to-day operations and managing employees. Her tasks involve decision-making, planning, and implementing strategies to achieve the store's goals. This falls under the category of managerial level in the organizational pyramid.

Question 8

Which of the following is considered a structured decision or strategic decision?

Accepted Answer

Deciding to enter a new market typically involves gathering and analyzing data from various sources which help to make an informed decision. This process is called structured decision-making or strategic decision-making. The other options involve routine or operational decisions which are generally considered unstructured or semi-structured.

Question 9

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area.Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed.How would you categorize the majority of the decisions Chuck will have to make to complete his job?

Accepted Answer

Chuck's role involves planning and managing complex projects, which typically require semistructured decisions that combine both structured elements (like timelines and budgets) and unstructured elements (like problem-solving and adapting to unforeseen challenges).

Question 10

Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?

Accepted Answer

Operational decisions are typically structured, managerial decisions are often semistructured, and strategic decisions are usually unstructured. Therefore, all types of decisions are represented.

Question 11

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Accepted Answer

Managers at the strategic level are responsible for developing overall business strategies that align with the organization's mission and vision. They monitor the performance of the organization and the competitive business environment to make strategic decisions that will lead the organization towards its long-term goals.

Question 12

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

Accepted Answer

The answer of At which level of an organization are...

Question 13

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Accepted Answer

Andy's role involves the day-to-day tasks associated with the operation of the Starbucks coffee shop. He is not involved in high-level decision making or managing other employees, placing him in the operational level of the organizational pyramid. A) Strategic and D) Managerial positions would have greater responsibilities and decision-making authority. B) Owner is not a level in the organizational pyramid but rather a separate entity who has ownership of the business.

Question 14

The structure of an organization is similar to a pyramid.The different levels require different types of information to assist with which of the following?

Accepted Answer

All of these options require different types of information to be successful. Decision making relies on relevant and accurate data to choose the best course of action, problem solving requires the identification and analysis of information to find a solution, and opportunity capturing relies on market research and analysis to identify potential areas of growth or expansion. Therefore, all of these options require different types of information to assist with their respective processes.

Question 15

Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

Accepted Answer

A structured decision involves situations where established processes offer potential solutions. Optimization analysis decision involves complex modeling techniques to find the best solution. Artificial intelligence decision involves the use of cognitive computing technologies such as machine learning, natural language processing, and robotics to automate decision-making processes. Unstructured decision involves situations where the decision-maker has to rely on his/her experience, judgment, and intuition to find a solution as there is no established process or framework to guide the decision-making process.

Question 16

At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?

Accepted Answer

The operational level is responsible for the daily operations and tasks necessary to keep the organization running. These employees develop, control, and maintain the core business activities required to run the day-to-day operations. The managerial level is responsible for overseeing these activities and ensuring they align with the organization's overall strategy, while the strategic level is responsible for setting the direction and overall vision of the organization.

Question 17

At which level will a manager use analytics to make decisions?

Accepted Answer

Analytics can be used at all levels of decision-making - operational, managerial, and strategic. At the operational level, analytics can be used to manage day-to-day operations and improve efficiency. At the managerial level, analytics can be used to make decisions related to resource allocation, productivity, and performance management. At the strategic level, analytics can be used to inform long-term planning and business strategy. Therefore, all of these options are valid answers.

Question 18

What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?

Accepted Answer

Semistructured decisions involve a mix of established processes and some degree of judgment or creativity. In situations where these processes are not sufficient to arrive at a clear recommendation, a semistructured approach may be appropriate.

Question 19

What arises in situations where established processes offer potential solutions?

Accepted Answer

Established processes offer potential solutions which are structured and can be easily analyzed and handled using predefined rules and methods. Structured decisions are those where the decision-making process is clearly defined, with a set of rules and procedures that are followed step by step. These decisions are usually simple, straightforward, and require minimal human judgment. Therefore, structured decisions are the best choice when established processes offer potential solutions.

Question 20

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

In situations where no procedures or rules exist, decision makers have to rely on their experience, intuition, and creativity to come up with a solution, making it an unstructured decision.

Quiz 9: Enabling the Organization Decision Making