_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.
A)Total quality management
B)Customer relationship management
C)Value-added manufacturing
D)Mass customization
E)Computer-integrated manufacturing

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services. It is characterized by a strong orientation toward customers (external and internal) and has become an umbrella theme for organizing work.

_____ Is an Integrative Approach to Management That Supports the Attainment