Customer feedback provides a human element that energizes employees to change their current behaviour patterns.

Question

Quizplus · Accepted Answer

Customer feedback can be a powerful motivator for employees to improve their performance and provide better service. When employees see tangible evidence of how their actions impact customers, they are more likely to take ownership of their work and strive for excellence. This can lead to positive changes in behaviour and a more customer-centric culture overall.

Customer Feedback Provides a Human Element That Energizes Employees to Change