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Organizational Behaviour Study Set 2
Quiz 6: Applied Performance Practices
Path 4
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Question 161
True/False
Self-leadership includes the practice of self-reinforcement.
Question 162
Essay
Busy Bee Ltd.has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed.The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis)to secretaries in the pool.The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed.They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system.Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software.Some secretaries don't mind working in the pool,but most are there because it represents the entry-level secretarial position.They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities.Turnover in the pool is much higher than for other support staff at Busy Bee Ltd.Would job enlargement (combining tasks)be an effective job design strategy for employees in Busy Bee's secretarial pool?
Question 163
Essay
Compare and contrast gainsharing with employee share ownership plans.
Question 164
True/False
People with a high level of conscientiousness have difficulty applying self-leadership strategies.
Question 165
Essay
NuGlass Ltd.manufactures glass for commercial products.The production process has several interdependent tasks and employees in those tasks need to coordinate their work for maximum efficiency and effectiveness.Management wants each employee to learn several jobs so that the production group can be more flexible.Describe one type of reward system that would best motivate employees to learn several jobs,and identify a potential disadvantage of this reward system.
Question 166
Essay
A rubber recycling plant employed 150 unskilled and relatively low-paid production employees.Although employees were unhappy about their pay levels as well as noise and heat in the plant,most had high seniority because there were many other employment opportunities in the community.To motivate the workforce,the new plant manager decided to enrich the production jobs by giving them a wider variety of tasks to perform and giving them more autonomy regarding when they performed those tasks.However,rather than increase job performance,the changes resulted in more complaints from employees,higher absenteeism due to stress and a slight increase in turnover.Based on your knowledge of job design,explain why these results may have occurred.
Question 167
Essay
After several years of difficult change,it is now a much flatter organization that places more responsibility with self-directed work teams.Explain what changes ClamCo probably made (or should have made)to align its reward system with this new corporate philosophy.
Question 168
Essay
Self-leadership has become increasingly important in contemporary organizations.Identify and describe any three components of self-leadership.Then explain how each of those three self-leadership components potentially improves employee motivation and/or performance.
Question 169
Essay
Comment on the accuracy of the following statement: "Job enrichment is more effective than job specialization at creating a productive work force."
Question 170
Essay
ABC Ltd.has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed.The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis)to secretaries in the pool.The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed.They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system.Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software.Some secretaries don't mind working in the pool,but most are there because it represents the entry-level secretarial position.They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities.Turnover in the pool is much higher than for other support staff at ABC Ltd.What job design strategy would you recommend to improve employee effectiveness in ABC's secretarial pool?
Question 171
True/False
Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.
Question 172
Essay
Your supervisor has been reading about self-leadership and is intrigued by the concept.Discuss how she can encourage self-leadership and which conditions would make self-leadership more likely to occur.
Question 173
True/False
Self-leadership is dependent on the person and the situation.
Question 174
Essay
The head of operations at NanoTech Systems announced that the company "empowers its employees to perform their jobs at peak performance." Discuss the operations manager's statement in the context of the meaning of empowerment.