Why does a diverse and inclusive workforce benefit a firm supporting a global market?
A) A variety of language skills serves the global customer base well.
B) Cultural insensitivity helps to retain customers.
C) Understanding differences across markets restricts innovation.
D) Both A and C, but not B.

Question

Quizplus · Accepted Answer

A diverse and inclusive workforce can bring a variety of language skills that serve a global customer base well. This can lead to better communication and understanding of customer needs, which can help to retain and attract customers. Additionally, employees from diverse backgrounds can bring unique perspectives and approaches to problem-solving, which can foster innovation and creativity in developing products and services for different markets. Cultural insensitivity, as mentioned in option B, can have negative impacts on the firm's reputation and relationships with customers.

Why Does a Diverse and Inclusive Workforce Benefit a Firm