Question 1

_____ is a method used in OD to make one more aware of oneself and one's impact on others.

Accepted Answer

Sensitivity training is a common OD method that helps individuals become more self-aware of their own biases, behaviors, and their impact on others. This is often done through a series of structured exercises and discussions with the goal of promoting empathy, understanding, and inclusion. While team building, role playing, and adventure learning can also promote self-awareness and improve group dynamics, sensitivity training is specifically focused on promoting awareness of one's own biases and interpersonal skills.

Question 2

Describe assessment centers.

Accepted Answer

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Question 3

Organizational development efforts include which of the following phases?

Accepted Answer

Organizational development efforts typically involve four phases: diagnosis, strategy planning, education, and evaluation. The other answer choices either do not include all four phases or include additional phases that are not typically part of organizational development efforts.

Question 4

What are the various advantages and disadvantages of the case study method of training?

Accepted Answer

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Question 5

The management development method of _____ generally provides a setting of a company and its environment and requires teams of players to make decisions involving their company operations in competition with other teams.

Accepted Answer

The management development method described in the question refers to business simulation, where teams make decisions involving their company operations in competition with other teams. Choice B (special project) involves a specific task or project outside of regular job duties, Choice C (understudy assignment) involves shadowing or working alongside a more experienced employee, and Choice D (in-basket technique) involves a hypothetical task or exercise typically done individually rather than in teams.

Question 6

What is an understudy assignment? What are its advantages and disadvantages?

Accepted Answer

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Question 7

In a common outdoor activity called "The Wall," a team has to get over a 12- to 14-foot structure by working together.The wall is viewed as a symbol for any business challenge.This is an example of which training method?

Accepted Answer

The activity described is an example of adventure learning, which involves hands-on experiential learning through outdoor activities or challenges. The Wall is a physical challenge that requires teamwork and problem-solving, which can translate to business challenges.

Question 8

Explain organizational development.

Accepted Answer

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Question 9

_____ development refers to organization-wide,planned effort managed from the top to increase performance through interventions and training.

Accepted Answer

The term "organizational development" specifically refers to efforts aimed at improving the overall performance and effectiveness of an organization through various interventions such as training, coaching, and process improvements. It is a strategic, top-down approach that involves multiple stakeholders and focuses on building a more resilient and adaptive organization. The other options do not fully capture the scope and goals of organizational development.

Question 10

Define management development.

Accepted Answer

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Question 11

An assessment center is a method in which trained observers evaluate the _____ of assessees based on their performance in specially chosen exercises.

Accepted Answer

An assessment center is typically used to assess an individual's personality traits, such as their leadership potential, communication skills, and ability to work in a team. The exercises used in an assessment center are designed to elicit behaviors related to these traits. While knowledge, abilities, and skills may be tested in an assessment center, they are generally not the primary focus.

Question 12

Describe Web-based training.

Accepted Answer

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Question 13

Describe the four phases of organizational development.

Accepted Answer

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Question 14

Explain the in-basket technique of managerial development.

Accepted Answer

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Question 15

What are the various advantages and disadvantages of the lecture method of instruction?

Accepted Answer

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Question 16

Describe a management succession plan.

Accepted Answer

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Question 17

Which of the following exercises is NOT used in an assessment center?

Accepted Answer

Understudy assignments are typically on-the-job training methods, not exercises used in assessment centers.

Question 18

Evaluation of management development activities focuses on all of the following questions EXCEPT:

Accepted Answer

The evaluation of management development activities should not prioritize only the cost of training. The focus should be on the effectiveness of the training, including the application of the concepts on the job and the positive impact on the organization. The satisfaction of trainees is also important but is not the sole focus of evaluation.

Question 19

The most popular method of gathering data in the OD process is through:

Accepted Answer

Questionnaires filled out by employees are the most common and well-established method of gathering data in the OD process. This method allows for standardized data collection and can reach a large number of employees in a relatively short period. It also allows for anonymity, which can reduce the fear of reprisal or judgment for providing honest opinions.

Question 20

Which of the following statements is true about an in-basket technique?

Accepted Answer

An in-basket technique is a commonly used tool in assessment centers, which are designed to evaluate job candidates or trainees in a simulated work environment. The technique involves the use of an inbox or in-basket filled with documents and tasks that need to be prioritized and completed within a designated time frame.

Quiz 9: Management and Organizational Development