The CRM process includes:
A) data analysis and accounting.
B) encryption and data capture.
C) data capture and strategic decision-making.
D) accounting and encryption.
E) financial statement analysis.

Question

Quizplus · Accepted Answer

The CRM process involves gathering and analyzing customer data through data capture, which is then used for strategic decision-making. Accounting, encryption, and financial statement analysis are not direct components of the CRM process.

The CRM Process Includes