According to the textbook, what is the last stage of a CRM implementation?
A) change implementation
B) analysis
C) integration
D) education
E) planning
Correct Answer:
Verified
Q14: The primary goal of CRM is:
A) marketing
B)
Q15: _ is the use of technologies to
Q16: The first phase in CRM is:
A) acquire
Q17: Organizations often choose to send emails for
Q18: Central depositories that are used to organize,
Q20: The key functional areas of focus for
Q21: A call centre is one potential customer
Q22: The following is an example of potential
Q23: According to the textbook, data analysis is
Q24: Email campaigns, real time chat, Voice over
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