As companies make greater use of high performance work teams,training must provide workers with skills in all except _______
A)interpersonal skills.
B)quality.
C)customer-service.
D)cross-cultural skills.

Question

Quizplus · Accepted Answer

High performance work teams require workers to have good communication and interpersonal skills, knowledge of quality processes, and understanding of customer service. While cross-cultural skills are important in a diverse workplace, they may not necessarily be required for high performance work teams unless the teams are composed of members from different cultures. Therefore, the correct option is D, as it is not necessary for workers to have skills in cross-cultural communication in all cases of high performance work teams.

As Companies Make Greater Use of High Performance Work Teams,training