To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as:
A) signaling unequivocal and unyielding commitment to total quality,continuous improvement,and operating excellence;encouraging quality-supportive behaviors on the part of employees,empowering employees to make changes to improve quality;and using online systems to give employees immediate access to best practice information and experiences.
B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
D) stressing 100 percent accurate individual performance rather than group or team performance.
E) dismissing employees who repeatedly fail to achieve 100percent accuracy in their work after a 12-month trial period.

Question

Quizplus · Accepted Answer

Option A outlines key action steps for managers to build a total quality culture and fully utilize TQM or Six Sigma initiatives. These steps include demonstrating commitment to quality and improvement, encouraging quality-supportive behaviors, empowering employees, and providing access to best practices. Option B, C, D, and E are not effective or appropriate actions for building a total quality culture. Requiring all personnel to attend Six Sigma training and achieve "black belt" status may not be feasible or necessary for all employees. Centralizing decision making may limit employee input and buy-in, while stressing individual over team performance may discourage collaboration and innovation. Dismissing employees who fail to achieve 100 percent accuracy after a short trial period is not a sustainable or supportive approach to continuous improvement.

To Build a Total Quality Culture and Achieve Full Value