Total quality management (TQM)emphasizes all but which one of the following?
A) 100 percent accuracy in performing tasks.
B) Continuous improvement in all phases of operations.
C) Adoption of industry standard operating practices.
D) Benchmarking and total customer satisfaction.
E) Empowerment of employees and team-based work design.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes a focus on continuous improvement, benchmarking, total customer satisfaction, empowerment of employees, and team-based work design. However, TQM does not emphasize the adoption of industry standard operating practices as the emphasis is on creating the best practices within the organization based on continuous improvement.

Total Quality Management (TQM)emphasizes All but Which One of the Following