Question 1

Which of the following statements about organizational change interventions is FALSE?

Accepted Answer

Ethical issues are always a concern with any organizational change intervention. It is important to consider the potential impact on stakeholders and ensure that the intervention is carried out in an ethical and transparent manner.

Question 2

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

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Question 3

Outline the organizational change process based on the action research approach.

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Question 4

Describe three ethical problems that may arise from organizational change activities.

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Question 5

Until recently,employees at a regional building of a large telephone company were throwing out nearly two tons of rubbish every day.To reduce the amount of waste at the 12-storey building,a special task force was set up consisting of respected employees representing most areas within the building.The task force reviewed practices in other organizations and developed action plans to implement the changes.Employees received weekly information via email during the two months before the program started about what changes they should expect.Employees attended special sessions that showed them how to reduce paper waste by using both sides of paper,using scrap paper as memo pads,reusing office envelopes and relying more on email and voice mail than written memos.A special telephone hotline was set up so that employees could get answers to questions about recycling and ease their concerns about the change.The program also created barriers to wasteful behavior.Paper towels were replaced with electric hand dryers in the washrooms.Styrofoam cups were replaced with reusable mugs at each employee's desk.Wastepaper baskets in each cubicle were removed.In their place,employees were given tiny reusable bags to carry non-recyclables to specially marked trash cans located elsewhere in the building.The task force monitored waste every week and displayed the results on a large graph in the building entrance.What strategies did this company use to minimize resistance to change?

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Question 6

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management,senior executives worked directly with selected teams of front-line employees.These teams,which represented each area of the organization,worked on special projects outside the normal organizational structure.This intervention is closest to which organizational change strategy?

Accepted Answer

Parallel learning structures involve creating special teams or groups that are outside of the normal organizational structure and hierarchy. These teams work on specific projects and are focused on learning and innovation. This strategy is often used to promote entrepreneurship and a more innovative culture within an organization. The other options (appreciative inquiry, process consultation, action research, and search conferences) do not specifically involve the creation of special teams or groups outside of the normal organizational structure.

Question 7

What are some of the ethical issues associated with organizational change practices that are discussed in your text?

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Question 8

Which of the following statements about the force field model is TRUE?

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Question 9

According to the force field analysis model,what is the best strategy to move the status quo to a desired state?

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Question 10

ABC Corp.selected employees from across the organization to find new ways to serve customers.The team operated independently of the main organization and experimented with new service delivery approaches.This team is most similar to:

Accepted Answer

The team in this scenario is operating independently from the main organization and experimenting with new approaches, which is characteristic of a parallel learning structure. This structure allows for innovation and experimentation without disrupting the main organization's operations. The other options do not accurately reflect the team's actions and approach.

Question 11

Comment on the accuracy of the following statement and explain your answer.
"Rewards,information technology,and other organizational systems can both assist and impede organizational change."

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Question 12

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

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Question 13

Describe the stages of appreciative inquiry and explain how it differs from traditional organizational change interventions.

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Question 14

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover,the company wants to improve the efficiency of work processes,thereby removing some of the comfortable (and often leisurely)routines that employees have followed over the years.Describe three types of forces resisting change that the company will potentially experience during this change process.

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Question 15

The CEO of a small manufacturing company (120 employees)recently heard about a large group intervention called future search meetings that can bring about organizational change.The CEO says he wants to "put the entire system in the room" and use a future search meeting to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search conference expert,to discuss what this large group intervention process is and how well it might work for the CEO.

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Quiz 15: Organizational Change