Operations Management Study Set 1

Global teams provide diversity while eliminating conflicts and miscommunication.

A 'House of Quality' is achieved when no department in a single location has more than 15% rejects.

Concurrent Engineering is another term for sequential development.

One of the main advantages of standardization is that it increases the potential variety of products.

A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future.

Reducing consumer choices makes service more efficient.

Modular design increases costs of purchasing and controlling inventory compared to non-modular.

Product failures can be easier to remedy with modular design.

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

A major benefit of Computer Aided Design (CAD) is the increased productivity of designers.

Most of the time what is called product or service design is actually a redesign of an existing product or service.

A service blueprint is quite similar to an architectural drawing.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Many US manufacturers are now shifting their focus from products to both product and process improvements.

Applied research has the objective of achieving commercial applications for new ideas.

Basic research is done with the expectation that discoveries will have near-term commercial application.

"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service.

Consumers tend to resist purchasing products containing recycled materials.

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.