Operations Management Study Set 1

Business

Quiz 4 :
Product and Service Design

Quiz 4 :
Product and Service Design

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Global teams provide diversity while eliminating conflicts and miscommunication.
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True False
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False

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A 'House of Quality' is achieved when no department in a single location has more than 15% rejects.
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True False
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False

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Concurrent Engineering is another term for sequential development.
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True False
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False

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One of the main advantages of standardization is that it increases the potential variety of products.
True False
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A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future.
True False
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Reducing consumer choices makes service more efficient.
True False
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Modular design increases costs of purchasing and controlling inventory compared to non-modular.
True False
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Product failures can be easier to remedy with modular design.
True False
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One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.
True False
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A major benefit of Computer Aided Design (CAD) is the increased productivity of designers.
True False
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Most of the time what is called product or service design is actually a redesign of an existing product or service.
True False
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A service blueprint is quite similar to an architectural drawing.
True False
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The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.
True False
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To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.
True False
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Many US manufacturers are now shifting their focus from products to both product and process improvements.
True False
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Applied research has the objective of achieving commercial applications for new ideas.
True False
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Basic research is done with the expectation that discoveries will have near-term commercial application.
True False
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"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service.
True False
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Consumers tend to resist purchasing products containing recycled materials.
True False
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"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.
True False
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