Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they don't show up at all without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they aren't sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
-If Dave uses the MARS model, he would know that all of these factors directly influence his employee's voluntary behavior and performance EXCEPT:
A)motivation.
B)role perceptions.
C)situational factors.
D)moral intensity.
E)ability.

Question

Quizplus · Accepted Answer

Moral intensity is not a factor in the MARS model, which stands for Motivation, Ability, Role perceptions and Situational factors. Moral intensity refers to the degree to which people see an issue as an ethical one. While ethical considerations may influence behavior and performance, they are not considered a direct factor in the MARS model.

Scenario: Kleen Waterproofing Dave Docket, the Installation Manager at Kleen Waterproofing, Has Been