When managing change, learning should be used:
A)to break routines that cause resistance to change.
B)when incongruent organizational systems reinforce past behaviors and cause resistance to new behaviors.
C)when employees resist change due to direct costs.
D)in all change management activities.
E)only when all other strategies have failed.

Question

Quizplus · Accepted Answer

Learning should be used when incongruent organizational systems reinforce past behaviors and cause resistance to new behaviors, as it helps employees understand and adapt to new ways of working.

When Managing Change, Learning Should Be Used