Question 1

An intervention that explicitly focuses on reducing job dissatisfaction, from impoverished or boring tasks, by adding job complexity is called _____.
A)job enrichment
B)team building
C)prosocial motivation
D)job rotation
E)work complication

Accepted Answer

One of the major interventions aimed at reducing job dissatisfaction by increasing job complexity is job enrichment. Job enrichment is directed at jobs that are "impoverished" or boring because of their repetitive nature or low scope.

Question 2

Which of the following is true about family-friendly policies introduced to help employees manage their multiple roles?
A)The aim of introducing these policies is to hold onto the talent the company already has. Thus, it need not worry about recruiting new talent.
B)A traditional 4-hour work week schedule is one of the policies.
C)These provisions do not attract potential job applicants.
D)Due to flexible work arrangement, employees tend to practice absenteeism.
E)These programs increase employees' organizational commitment.

Accepted Answer

To help employees manage their multiple roles, companies have turned to a number of family-friendly policies to both recruit new talent and hold onto the talent they already have. These policies may include provisions for child care, elder care, flexible work schedules, job sharing, telecommuting, and extended maternal and paternal leaves. Over the long term, these programs result in higher levels of employee commitment to the organization.

Question 3

In Kennol & Co., Roger, an upper-level executive, offered a 6 percent salary increase to Pat, a lower-level manager, and expected this to make the manager happy because inflation was only 3 percent. This refers to the _____ frame of reference.
A)manager's
B)top management's
C)performance system's
D)executive's
E)competitor's

Accepted Answer

Frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

Question 4

_____ is a process of systematically moving a single individual from one job to another over the course of time.
A)Job involvement
B)Job transfer
C)Job movement
D)Systemic transfer
E)Job rotation

Accepted Answer

Job rotation is the process of systematically moving a single individual from one job to another over the course of time. The job assignments may be in various functional areas of the company or movement may be between jobs in a single functional area or department.

Question 5

Negative affectivity is related to dissatisfaction caused by:
A)social environment.
B)characteristics of individuals.
C)organizational roles.
D)political environment.
E)company ethics.

Accepted Answer

Negative affectivity is a dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life.

Question 6

Which of the following can be a powerful determinant of an organization's culture?
A)Attraction-selection-attrition
B)Desirability-collection-erosion
C)Appeal-recruitment-abrasion
D)Repulsion-assortment-destruction
E)Magnetism-range-obliteration

Accepted Answer

The "attraction-selection-attrition" cycle can be a powerful determinant of the organization's culture. If one cannot generate a unifying culture throughout an entire organization, it is worth noting that increases in job satisfaction can be derived simply from congruence among supervisors and subordinates at one level.

Question 7

The degree to which people are energized to do their jobs because it helps other people is called _____.
A)job enrichment
B)team building
C)prosocial motivation
D)job rotation
E)work involvement

Accepted Answer

The most important aspect of work in terms of generating satisfaction is the degree to which it is meaningfully related to core values of the worker. The term prosocial motivation is often used explicitly to capture the degree to which people are motivated to help other people. When people believe that their work has an important impact on other people, they are much more willing to work longer hours.

Question 8

With a few exceptions, the relationship between task complexity and job satisfaction is _____.
A)weak and negative
B)strong and diagonal
C)weak and horizontal
D)positive and curvilinear
E)strong and positive

Accepted Answer

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction. The boredom generated by simple, repetitive jobs that do not mentally challenge the worker leads to frustration and dissatisfaction.

Question 9

Which of the following is a disadvantage of flexible work policy in an organization?
A)It fails to attract potential job applicants.
B)Reduction in organizational citizenship behaviors.
C)It increases absenteeism.
D)It results in lower levels of employee commitment to the organization.
E)Scheduling work and reporting requirements is not an easy task for the managers.

Accepted Answer

The flexible work policy programs create some headaches for managers in terms of scheduling work and reporting requirements.

Question 10

_____ is the degree to which the person is surrounded by other people who are sympathetic and caring.
A)Organization culture
B)Homogeneous environment
C)Attraction
D)Social support
E)Peer network

Accepted Answer

Social support means the degree to which the person is surrounded by other people who are sympathetic and caring. Social support is a strong predictor of job satisfaction and lower employee turnover.

Question 11

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through:
A)behavior setting.
B)supportive environment.
C)organizational role.
D)organizational task.
E)non-monetary benefit.

Accepted Answer

Because a supportive environment reduces dissatisfaction, many organizations foster team building both on and off the job (such as via softball or bowling leagues). The idea is that group cohesiveness and support for individual group members will be increased through exposure and joint efforts.

Question 12

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?
A)Prosocial motivation program
B)Team building program
C)Job enrichment program
D)Job rotation program
E)Work complication program

Accepted Answer

One of the major interventions aimed at reducing job dissatisfaction by increasing job complexity is job enrichment. Many job enrichment programs provide increased opportunities for workers to have input into important organizational decisions that involve their work, and this has been routinely found to reduce role conflict and ambiguity.

Question 13

In Hermo & Thermo, Laurel values high pay above all else; Jack values the opportunity to travel; and John values staying within his home geographic region. All employees are able to fulfill their respective values through their jobs. This exemplifies:
A)job withdrawal.
B)job involvement.
C)job satisfaction.
D)social environment.
E)organizational commitment.

Accepted Answer

Job satisfaction is a pleasurable feeling that results from the perception that one's job fulfills or allows for the fulfillment of one's important job values.

Question 14

The most important aspect of work in terms of generating satisfaction is:
A)an employee's salary.
B)the degree to which it is meaningfully related to core values of the worker.
C)the extrinsic rewards associated with the work.
D)a positive work environment.
E)the non-monetary benefits received by the employee.

Accepted Answer

By far, the most important aspect of work in terms of generating satisfaction is the degree to which it is meaningfully related to core values of the worker. Prosocial motivation is the degree to which people are energized to do their jobs because it helps other people.

Question 15

The two primary sets of people in the organization who affect an individual's job satisfaction are:
A)subordinates and supervisors.
B)supervisors and family members.
C)co-workers and subordinates.
D)supervisors and co-workers.
E)subordinates and family members.

Accepted Answer

The two primary sets of people in an organization who affect job satisfaction are co-workers and supervisors. A person may be satisfied with her supervisor and co-workers for one of two reasons. First, she may have many of the same values, attitudes, and philosophies that the co-workers and supervisors have. Second, people may be satisfied with their supervisor and co-workers because they provide support that helps them achieve their own goals.

Question 16

Which of the following is true about an employee's satisfaction with his supervisors and co-workers?
A)They may share different values.
B)They spend a great deal of time together.
C)The supervisor or co-worker fails to provide social support.
D)Their philosophies differ from each others'.
E)They showcase different attitudes.

Accepted Answer

The two primary sets of people in an organization who affect job satisfaction are co-workers and supervisors. A person may be satisfied with her supervisor and co-workers for one of two reasons. First, she may have many of the same values, attitudes, and philosophies that the co-workers and supervisors have. Second, people may be satisfied with their supervisor and co-workers because they provide support that helps them achieve their own goals. Social support means the degree to which the person is surrounded by other people who are sympathetic and caring.

Question 17

Which of the following programs makes for a more flexible workforce and increases workers' appreciation of the other tasks that have to be accomplished for the organization to complete its mission?
A)Prosocial motivation program
B)Team building program
C)Job enrichment program
D)Job rotation process
E)Work enhancement program

Accepted Answer

Job rotation is the process of systematically moving a single individual from one job to another over the course of time. This makes for a more flexible workforce and increases workers' appreciation of the other tasks that have to be accomplished for the organization to complete its mission.

Question 18

Some organizations are going to great lengths to develop the _____ skills of their managers and other highly experienced employees because of the powerful role played by supervisors and other more experienced workers in terms of supporting the organization's culture.
A)leadership
B)mentoring
C)interpersonal
D)technical
E)managerial

Accepted Answer

Because of the powerful role played by supervisors and other more experienced workers in terms of supporting the organization's culture, some organizations are going to great lengths to develop the mentoring skills of their managers and other highly experienced workers. Because a supportive environment reduces dissatisfaction, many organizations foster team building both on and off the job.

Question 19

An employee derives satisfaction from his pay with regard to his:
A)pay level relative to market wages.
B)intrinsic needs and extrinsic needs.
C)benefits and punishments.
D)pay structure and intrinsic needs.
E)monetary and non-monetary benefits.

Accepted Answer

One of the main dimensions of satisfaction with pay deals with pay levels relative to market wages. Satisfaction with benefits is another important dimension of overall pay satisfaction.

Question 20

Research on the impact of negative affectivity on job satisfaction suggests that:
A)HRM can do little to impact overall levels of job satisfaction.
B)personnel selection may be an important way of raising overall levels of job satisfaction.
C)while persons high on negative affectivity focus on the negative aspects of themselves, they do not focus on the negative aspects of others.
D)overall levels of job satisfaction can be changed by changing the physical environment of the workplace.
E)negativity in aged men is a resultant of job dissatisfaction in early years of adulthood.

Accepted Answer

Negative affectivity is a dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life. The evidence on the linkage between these kinds of traits and job satisfaction suggests the importance of personnel selection as a way of raising overall levels of employee satisfaction.

Quiz 10: Employee Separation and Retention

An intervention that explicitly focuses on reducing job dissatisfaction, from impoverished or boring tasks, by adding job complexity is called _____.

Which of the following is true about family-friendly policies introduced to help employees manage their multiple roles?

In Kennol & Co., Roger, an upper-level executive, offered a 6 percent salary increase to Pat, a lower-level manager, and expected this to make the manager happy because inflation was only 3 percent. This refers to the _____ frame of reference.

_____ is a process of systematically moving a single individual from one job to another over the course of time.

Negative affectivity is related to dissatisfaction caused by:

Which of the following can be a powerful determinant of an organization's culture?

The degree to which people are energized to do their jobs because it helps other people is called _____.

With a few exceptions, the relationship between task complexity and job satisfaction is _____.

Which of the following is a disadvantage of flexible work policy in an organization?

_____ is the degree to which the person is surrounded by other people who are sympathetic and caring.

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through:

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?

In Hermo & Thermo, Laurel values high pay above all else; Jack values the opportunity to travel; and John values staying within his home geographic region. All employees are able to fulfill their respective values through their jobs. This exemplifies:

The most important aspect of work in terms of generating satisfaction is:

The two primary sets of people in the organization who affect an individual's job satisfaction are:

Which of the following is true about an employee's satisfaction with his supervisors and co-workers?

Which of the following programs makes for a more flexible workforce and increases workers' appreciation of the other tasks that have to be accomplished for the organization to complete its mission?

Some organizations are going to great lengths to develop the _____ skills of their managers and other highly experienced employees because of the powerful role played by supervisors and other more experienced workers in terms of supporting the organization's culture.

An employee derives satisfaction from his pay with regard to his:

Research on the impact of negative affectivity on job satisfaction suggests that: