When responding to a buyer's objection,a salesperson should:
A) listen as though he or she has never heard that objection before.
B) hand the buyer a testimonial or other visual aid refuting that point as soon as he or she recognizes the objection.
C) interrupt the buyer's objection with an answer as soon as the objection is apparent.
D) raise his or her hand and stop the buyer's objection as soon as it is recognized.
E) do none of the above.

Question

Quizplus · Accepted Answer

The salesperson should avoid interrupting the buyer and listen carefully to their objection. By listening attentively and acknowledging the buyer's concern, the salesperson can provide a more thoughtful and tailored response. Interrupting or dismissing the buyer's objection can lead to frustration and a loss of trust.

When Responding to a Buyer's Objection,a Salesperson Should