Ethan has a microwave oven that stopped working properly within the warranty period.He plans to write a claim letter to the company.Because he feels his request to have his microwave oven repaired at no cost is justified and will be granted, he should use
A) the indirect strategy.
B) the direct strategy.
C) circular reasoning.
D) both direct and indirect appeals.

Question

Quizplus · Accepted Answer

The direct strategy is the best choice in this situation because Ethan believes his request is justified and will be granted. This means that he can state his request upfront and provide supporting evidence or details after. The direct strategy is most effective when the message is positive and the writer believes the audience will react positively to the request. Therefore, Ethan should use the direct strategy to clearly state his request for a free repair under warranty.

Ethan Has a Microwave Oven That Stopped Working Properly Within