Caroline must deny a request made by one of her employees.The most effective statement in a bad-news message denying this request would be
A) No, you may not be reimbursed for the extra night you stayed after the conference ended.
B) We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
C) Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately.
D) Please be advised that your extra night stay is not reimbursable.

Question

Quizplus · Accepted Answer

Option C acknowledges the denial but also offers a solution to the problem by processing the remainder of the expense claim immediately. It shows empathy and concern for the employee's situation while also making it clear that the extra night cannot be reimbursed. It is a more effective and professional way to deliver bad news.

Caroline Must Deny a Request Made by One of Her