When you have negative news to deliver,one of your first considerations is how the message will affect its receiver.
Correct Answer:
Verified
Q13: To be actionable (likely to result in
Q14: The closing of a bad-news message should
Q15: You cannot be prosecuted for transmitting a
Q16: Company policy does not allow us to
Q17: You should always state a refusal explicitly
Q19: The bad feelings associated with disappointing news
Q20: When you work for an organization,your words,decisions,and
Q21: The reasons for refusing credit should always
Q22: When organizations are involved in a crisis
Q23: Giving unhappy customers a chance to cool
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