When nonregulated services (which exclude the professional services of doctors,lawyers,accountants,and so on)are credence services,they often self-regulate by ____________.
A)Forming local groups to coordinate their image
B)Creating industry trade groups that regulate quality and serve as a clearinghouse for information and referrals
C)Opening an office in Washington, DC, to lobby for their interests
D)Creating advertisements that local companies can use to advertise their individual service
E)None of these

Question

Quizplus · Accepted Answer

In many cases, a customer cannot make a reasonable evaluation of the quality of a service even after use. To assess these credence attributes would require customers to have expertise not generally shared by the public. These services have industry or trade groups that self-regulate the quality of their services and serve as a clearinghouse for information and referrals.

When Nonregulated Services (Which Exclude the Professional Services of Doctors,lawyers,accountants,and